Service Stars of the Month

Susan Newhard, R.N., and Kathy Felix, case manager

Kathy Felix, case manager, and Susan Newhard, patient care services director, acute coronary unit (ACU)/progressive coronary care unit (PCCU)

When a patient arrived with respiratory failure, colleagues knew how to treat him. But during the patient’s eight-week stay, a disruptive family member tested the team’s ability to deliver quality care.

“We all came together and outlined special strategies to meet the family’s needs and not disrupt others on the unit,” says Kathy Felix, case manager. For example, after the patient’s transfer from ACU to PCU, colleagues cared for him through discharge, providing him with all medical and rehabilitation care.

Michael Pistoria, D.O., who nominated Felix and Susan Newhard, R.N., commended their professionalism. “They never allowed their frustration to interfere with the care of the patient,” he says.

“Although Kathy and I were nominated for this award, we couldn’t have tended to this demanding family without the entire ACU/PCU staff focusing on the patient and delivering the highest-quality care,” ACU/PCU director Susan Newhard says.

Congratulations to Award Nominees

Rosemary Hill, R.N., neonatal intensive care unit (NICU)
Nominated by Cherie Raub, R.N., patient care specialist, NICU

Peggy Farrell, registrar, Health Center at Trexlertown
Nominated by Kim Sterk, director

HealthWorks colleagues
Nominated by Nilsa Bonilla, technical partner, LVH–Muhlenberg float pool

Susan Henry, case manager
Nominated by Marisa Ervin, case manager, neuroscience research

Carolann Kindt, support partner, 5C
Nominated by Daryl Gordon, graduate nurse, 5B

Iva Campbell, support partner, 4C
Nominated by Scott Demasi, technical partner, 4C

Amy Yankanich, R.N., hospice
Nominated by Sandy Bird, Diane Brown and Diane Milkovits, case managers

To nominate a star, go to e-mail’s bulletin board at Forms_rewards. Right click to “use form.”

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